Welcome to AL DIGITAL. By accessing or using our website, services, and digital products, you agree to be bound by the following terms and conditions. Please read them carefully.

1. General License and Usage

All digital products (software, VST plugins, sample packs, and tools) sold on AL DIGITAL are licensed, not sold, to you. Upon purchase, you are granted a non-exclusive, non-transferable license to use the products subject to these terms.

• Device Limit: Software and plugin licenses are valid for use on up to two (2) personal devices owned by the purchaser simultaneously.
• Usage Rights: Sample packs are provided 100% royalty-free. You may use them in your commercial or non-commercial musical compositions and productions.
• Prohibited Actions: You may not resell, redistribute, sub-license, or share any of our products, license keys, or sample audio files in their raw, isolated form.

2. Digital Delivery

Delivery of our products is executed instantly via digital download. Upon successful payment processing through our authorized merchant of record, Paddle, you will receive an email containing your download links and license keys (if applicable). Please ensure your email address is entered correctly at checkout.

3. Payments and Billing

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns regarding payments and billing.

4. Intellectual Property

All content included on this site, such as text, graphics, logos, images, audio clips, digital downloads, and software, is the property of AL DIGITAL Audio Group or its content suppliers and protected by international copyright laws.

5. Limitation of Liability

AL DIGITAL products are provided "as is" without warranty of any kind. We do not guarantee that our software will meet your specific requirements or operate uninterrupted. In no event shall AL DIGITAL be liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our products.

At AL DIGITAL, we are committed to protecting and respecting your privacy. This Privacy Notice explains how we collect, use, and protect your personal data.

1. Information We Collect

We collect information that you provide directly to us when you use our website, such as:

• Account & Order Info: Email address, name, and purchase history.
• Payment Info: We use Paddle as our merchant of record. We do not store or process complete credit card details on our servers. All sensitive financial data is handled securely by Paddle.
• Technical Data: IP addresses, browser types, and usage data to help us optimize the website experience and ensure the security of our licensing system.

2. How We Use Your Information

We use the data we collect for the following purposes:

• To deliver your digital products and generate software licenses.
• To provide customer support and notify you of software updates.
• To send marketing communications, newsletters, and exclusive drops (only if you have opted into AL Pro).
• To monitor and prevent fraud, piracy, or abuse of our licensing terms.

3. Third-Party Services

We share necessary information with trusted third parties to operate our store:

• Paddle: For global payment processing, tax calculation, and order fulfillment.
• Google Firebase: For secure authentication, database hosting (cart and review data), and infrastructure.

4. Your Data Rights

Depending on your location, you may have the right to request access to, correction of, or deletion of your personal data. If you wish to exercise these rights or unsubscribe from communications, please contact our support team.

We want you to be completely satisfied with your audio tools. Due to the nature of digital goods, our refund policy has specific conditions as outlined below.

14-Day Money-Back Guarantee (Software & Plugins)

We offer a 14-day money-back guarantee on all DJ Software and VST Plugins. If the software does not fit your workflow, crashes consistently on your system, or fails to meet the advertised specifications, you are eligible for a full refund within 14 days of the original purchase date.

To request a refund, please contact our support team with your Paddle order receipt and a brief explanation of why the product didn't work for you. Upon approval, your license key will be permanently deactivated.

Sample Packs and Soundbanks

Due to the inherently irreversible nature of digital audio files, Sample Packs and Soundbanks are strictly non-refundable once downloaded. We highly recommend listening to the provided audio demo tracks before purchasing.

Exceptions and Fraud Prevention

AL DIGITAL reserves the right to deny refund requests if we detect abuse of the policy, such as:

• Repeatedly purchasing and refunding multiple products.
• Evidence that the software was shared, cracked, or redistributed prior to the refund request.
• Requests made after the 14-day window has expired.

Processing Refunds

Approved refunds are processed by our merchant of record, Paddle. Please allow 3-5 business days for the funds to reflect on your original payment method, depending on your bank or card issuer.